Frequently Asked Questions

We offer multiple options for paying your bill. Please visit our Pay Your Utility Bill web page.

Moving In:  Please contact our customer service representatives at (406) 552-6700. We will need your name, your number from a government-issued form of identification (driver's license number, passport number, etc.), telephone number, name of spouse or roommates, mailing address, and landlord information to establish service. You may also be required to pay a deposit.

Moving Out: The person whose name appears on the utility account is responsible for notifying us of the move out date. A final billing will be mailed after the account is closed. We are unable to make billing adjustments for late notification. All deposits are refunded to the account when you call to close your utility account.

Assistance is available for our water customers who may need help paying this bill.

Eligibility:  The water utility assistance program is offered through the state’s Dept. of Public Health and Human Services and is administered by Missoula's Human Resource Council (HRC). Information is available at https://dphhs.mt.gov/hcsd/energyassistance/. People who qualify for the Low Income Home Energy Assistance Program (LIEAP) may also qualify for a reduction in their water bill.

Discount:  Eligible LIEAP utility customers will receive a $7.00 reduction in their monthly water portion of their utility bill. The discounts apply only to services provided during the current billing period and do not cover overdue balances from prior billing periods.

Changes to our utility bill collection process.

Link to answer

You can pay your utility bill with a VISA or MasterCard, check, cash, money order, direct debit payment, or ACH payment (bill pay). Please visit our Pay Your Utility Bill web page for all payment options.

To view and manage your utility bill account online, you will need to create an online account at the Utilities Account & Payment Portal. Through this portal you will be able to view your billing and payment history, pay your bill online, set up e-Billing, choose to receive electronic notices about your account, see detailed usage charts, and more!

No. There is no late fee charge for any utility account.