Pay Your Utility Bill

Combined Utility Billing

The City of Missoula's utilities began sending customers one combined utility bill as of February 1, 2021. The bill includes water, stormwater, and sewer (wastewater) utility services charges. Customers are billed only for the services they receive. 

Utility rates and ordinances are required to be adopted by City Council. To be notified of items being presented to City Council, please subscribe to Notify Me.

Have questions about your bill? Please call our Utility Billing customer services representatives at (406) 552-6700.

Pay Your Utility Bill

  1. Online
  2. Direct Debit
  3. Bank Bill Pay 
  4. Phone
  5. Mail
  6. Office

Online

You can pay online through the Utilities Account & Payment Portal. Please follow the directions to access your bill. You will need a copy of your bill or your account and customer numbers. Visa/MasterCard are accepted and your payment will be processed through a third party vendor. A $2.95 transaction fee will be charged when paying online. 

Customers can request paperless billing once they establish an online account.

Open or Close a Utility Services Account

Please contact us at 406-552-6700 to establish or cancel a utility service.

Non-Sufficient Funds Fee

A $30 fee will be charged for non-sufficient funds checks or direct debit withdrawals. Also, please ensure all bank account information is entered correctly to avoid the fee.

COVID-19 Exemptions

Please continue to pay your utility bill, or as much of it as you can, because you are still responsible for all utility charges incurred during this time. If you are unable to pay, please submit the COVID-19 "Vulnerable Individuals" Form listed below to watercs@cs.missoula.mt.us. The lobby at the Missoula Water building on W. Broadway remains closed.

COVID-19 "Vulnerable Individuals" Exemption Form

forms